• In my role at Amazon, I have designed and implemented deployment strategies for operational tools, similar to managing MacOS DEP deployments.
• I have experience in packaging and distributing software updates and profiles to ensure the smooth operation of our fulfillment center systems.
• I provide technical support in a fast-paced environment, effectively addressing and resolving issues faced by employees to ensure continuous workflow.
• I document technical issues and solutions, and train staff on new processes and technologies to enhance operational efficiency.
• I track and resolve technical issues using ticketing software, ensuring timely responses and solutions to maintain operational continuity.
• I collaborate with various teams to align activities and meet operational goals, demonstrating my strong communication and teamwork skills.

• Lead a team of employees during assigned shifts to validate smooth restaurant operations, including managing staffing levels, delegating tasks, and maintaining high standards of customer service.
• Utilizing cutting-edge POS systems led to a 15% reduction in transaction times, a 12% increase in upselling, and a 20% reduction in order processing time, significantly enhancing operational efficiency and sales performance.
• Interact with customers to address inquiries, resolve complaints, and ensure a positive dining experience. Proactively seek feedback from customers and implement improvements to enhance satisfaction levels.
• I managed cash handling procedures and monitored financial transactions, ensuring accuracy and optimizing profitability, like managing software licenses and technology budgets.
• I conducted routine audits and managed inventory levels, ensuring optimal stock and reducing waste, akin to maintaining asset inventories of equipment and software.

During my experience developing Perksway, I leveraged my technical expertise and creative problem-solving skills to create a platform similar to Bit-pocket.com. Perksway was designed to enhance user engagement through a rewards-based system, where participants could earn and use "perks" to access various incentives. I was responsible for overseeing the platform's development, ensuring seamless functionality, and integrating features that allowed users to track their progress, redeem rewards, and interact with a vibrant community. This project demonstrated my ability to translate ideas into practical solutions and highlighted my proficiency in managing and executing complex tech initiatives.