Mohammed F Uddin

FC Associate

Amazon

BSIT

Wayne State University

I’m an IT student who enjoys technology and problem solving. I appreciate learning about computers, networks, and how they operate together. I’m honing my IT support, infrastructure, and customer service abilities to use what I’ve learned to assist others with their technical requirements. I am enthusiastic about advancing in this industry and discovering new methods to enhance systems and make things operate better.

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Resume

Experiences

  • Managed IT tickets using SysAid, ensuring timely resolution of technical issues for the organization.
  • Conducted research and made strategic decisions on contract partnerships for EHI, optimizing vendor relations.
  • Successfully implemented SysAid for EHI, streamlining IT support and service management processes.
  • Initiated the use of Hubstaff within the organization to track and enhance employee productivity.
  • Implemented Phished.io, delivering phishing simulations to employees to improve cybersecurity awareness.
  • Coordinated team efforts for the EHR system PCE Secure, ensuring seamless integration and functionality.
  • Developed and constructed IT policies to meet CARF Accreditation standards, ensuring organizational compliance.
  • Assigned and designed C++ laboratory exercises for Fall 2024 CSC 1100 students at Wayne State University to reinforce programming concepts.
  • Assisted students with troubleshooting and resolving coding issues during lab sessions, enhancing their understanding and problem-solving skills.
  • Organized and conducted the "Debug Dungeon" activity, challenging students to identify and fix errors in code to develop their debugging proficiency.
  • June 2022 - March 2023
  • Developing websites for several esteemed companies,
    exemplified by prominent projects such as
    reminiscemi.com and michigantigersysc.com.
  • Undertaken comprehensive branding initiatives for Wasim
    International Realty, encompassing brand development activities.
  • Extends to the design of a wide array of promotional materials,
    including brochures, flyers, logos, calendars, wall wraps,
    business cards, apparel for over 250 companies.

Academics

2021 - 2024

Major: Information Technology

Minor: Business Administration

Current CGPA: 3.97 out of 4

Dean’s List in all academic semesters

Successfully passed CompTIA A+ on August 2023.

IT SYSTEM SUPPORT
• Active Directory • Inventory Management
• Cloud Troubleshooting • System Administration
• Ticketing • Network Drive Access Managing

PROGRAMMING
• Python • Java • C • C++ • SQL

WEB DEVELOPING
• HTML • CSS • Javascript • WordPress

GRAPHIC DESIGN
• Adobe Illustrator • Photoshop • InDesign • Xd
• MICROSOFT
• Azure • Powerpoint • Excel • Word

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