Mahdi Islam

Information Technology Analyst

NORR LLC

BSIT

Wayne State University

As an IT enthusiast with a passion for exploring new technologies, I thrive on solving complex problems and turning ideas into reality. With a thoughtful approach, I enjoy conceptualizing solutions and bringing them to life, whether through innovative tech projects or strategic management. I am also an avid traveler, which fuels my creativity and adaptability. As a strong team player, I value collaboration and leadership, making me an expert in both technical and management domains. Currently, I am co-authoring a book, channeling my insights and experiences into written form to inspire and educate others.

Experiences

As an IT analyst at NORR, I handle everything from the simplest technical issues to the most complex challenges with professionalism and effective time management. With a never-say-no attitude and a strong eagerness to help and learn, I've gained valuable insights into how the real IT world works, and there's nothing that can stop me from continuously growing and improving.

As a Web Developer & Designer at Perksway and Bit-Pocket, I honed my skills in WordPress, mastering various features and functionalities. I successfully managed a professional project for a client, ensuring all requirements were met on time and to high standards. This experience enhanced my project management abilities and deepened my understanding of web development best practices.

  • Active Directory (AD)
  • Ticket management with Service Level Agreements (SLA)
  • Microsoft Intune
  • Inventory management
  • Communication skills
  • Managing software licenses and user accounts
  • Troubleshooting software and hardware issues

Academics

I am currently pursuing a Bachelor of Science in Information Technology with a minor in Business at Wayne State University, expecting to graduate in December 2024. My education provides a solid foundation in IT principles and business practices. I am committed to leveraging this knowledge to drive innovation and efficiency in the tech industry.

Passed CompTIA A+ Core 1 & 2 in my first attempt. I have started CompTIA A+ journey with Professor Messar's free resources on YouTube, then worked on structured courses taught by Dion on Udemy. In this process I have completed over 2000 practice questions for both core 1 and core 2. I have spent over 150 hours on watching short issue solution lectures on youtube, reading articles and practically implementing solutions. I have dedicated nearly three months total to intense preparation. This focused effort culminated in successfully passing the A+ certification.

  • Coding Languages: Java, C++, C, C#, Python
  • Web Development: WordPress, CSS, HTML, JavaScript, MERN
  • IT Management Course: Completed management IT training
  • Networking Skills: Networking Pro from TestOut Corp
  • Operating Systems: Windows, Linux, macOS
  • App Development: Android app development, MERN App

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