Jahirul Opi

IT Technician

Elmhurst Home,  Inc.

BSIT

Wayne State University

I’m an IT professional with a deep love for both technology and creativity. Reading is one of my favorite pastimes, allowing me to explore new ideas and perspectives, especially through fiction. The Booker Prize is something I follow closely, as it fuels my passion for literature. I channel my creativity into writing fiction, where I can bring my imagination to life through stories. I also have a strong sense of wanderlust, which has led me to travel across 12 U.S. states, each journey enriching my understanding of different cultures and landscapes.

Experiences

  • Managed IT tickets using SysAid, ensuring timely resolution of technical issues for the organization.
  • Conducted research and made strategic decisions on contract partnerships for EHI, optimizing vendor relations.
  • Successfully implemented SysAid for EHI, streamlining IT support and service management processes.
  • Initiated the use of Hubstaff within the organization to track and enhance employee productivity.
  • Implemented Phished.io, delivering phishing simulations to employees to improve cybersecurity awareness.
  • Coordinated team efforts for the EHR system PCE Secure, ensuring seamless integration and functionality.
  • Developed and constructed IT policies to meet CARF Accreditation standards, ensuring organizational compliance.
  • Assigned and designed C++ laboratory exercises for Fall 2024 CSC 1100 students at Wayne State University to reinforce programming concepts.
  • Assisted students with troubleshooting and resolving coding issues during lab sessions, enhancing their understanding and problem-solving skills.
  • Organized and conducted the "Debug Dungeon" activity, challenging students to identify and fix errors in code to develop their debugging proficiency.
  • June 2022 - March 2023
  • Developing websites for several esteemed companies,
    exemplified by prominent projects such as
    reminiscemi.com and michigantigersysc.com.
  • Undertaken comprehensive branding initiatives for Wasim
    International Realty, encompassing brand development activities.
  • Extends to the design of a wide array of promotional materials,
    including brochures, flyers, logos, calendars, wall wraps,
    business cards, apparel for over 250 companies.

Academics

2021 - 2024

Major: Information Technology

Minor: Business Administration

CGPA: 3.98 out of 4

Dean’s List in all academic semesters

Successfully passed CompTIA A+ on August 2023.

IT SYSTEM SUPPORT
• Active Directory • Inventory Management
• Cloud Troubleshooting • System Administration
• Ticketing • Network Drive Access Managing

PROGRAMMING
• Python • Java • C • C++ • SQL

WEB DEVELOPING
• HTML • CSS • Javascript • WordPress

GRAPHIC DESIGN
• Adobe Illustrator • Photoshop • InDesign • Xd
• MICROSOFT
• Azure • Powerpoint • Excel • Word